Veramed, a clinical research organization (CRO) with 400+ employees, partners with Runn to streamline resource management and support their biostatistics and data management consultancy.

Founded in 2012 by a statistician and a programmer, Veramed was created to challenge industry standards by addressing poor service quality and work-life balance in healthcare.

As the CRO grew, they needed a platform that could help maintain their high standards while supporting their team. They also needed a solution to manage their growing portfolio.

Recognizing the need for data-driven decision-making and seamless project delivery, Veramed turned to Runn to drive their strategy forward.

Why Veramed confidently chose Runn

With Runn, Veramed found not just software, but a partner that helped streamline operations, improve forecasting, and achieve their goals.

“We wanted a resource management solution that let us assign time at the project level rather than just individual tasks, and Runn exceeded our expectations,” says Toni Mitchell, Veramed’s Head of Operational Excellence. “It’s done exactly what we needed—and more. We can now easily track and streamline our budget, revenue, and forecasting.”

As a people-focused certified B Corp, Veramed cared about more than the software. They prioritized the team behind it, too.

“Runn stood out because their team genuinely cares about our success. Their support has been reliable every step of the way—from implementation to onboarding and daily use. They always listen to our feedback and are quick to respond to our questions.” 

Regular check-ins ensure everything runs smoothly, and their team knows they can always reach out with questions. 

With such responsive support, Mitchell is confident in reassuring her team that any issues will be handled promptly and effectively.

“It was clear from the start that Runn shares our commitment to excellent customer service. At Veramed, we say ‘your study is our study’ because we're as invested in our clients' goals as they are, and Runn brings the same level of dedication. They go the extra mile because they want our success just as much as we do.” 

This dedication, combined with the software’s ease of use and adaptability, reinforced their confidence in choosing Runn as a partner.

Six-week rollout to impact 

The same responsiveness that drew Veramed to Runn played a critical role during implementation, even under a tight deadline. 

“We only had six weeks to get Runn up and running, and they made it happen,” shares Mitchell. “They provided clear guidance on what data to provide and when. Adopting this software was seamless, and it’s now a key part of our team’s daily workflow.”

Veramed’s team found the learning curve short and easy with such an intuitive platform. Soon after implementation, team members started using Runn on their own to find information, without needing reminders to access the platform. 

Careful planning, blocker identification, and collaboration with champions led to a successful rollout across the company.

Now, Veramed uses an API to simplify data integration and enhance workflow efficiency. 

“The API works well, and the documentation is excellent. It’s clear and easy to reference whenever I need to answer questions from the team.”

By simplifying workflows, Runn empowered Veramed to shift their focus to the bigger picture: improving visibility and making informed, long-term decisions.

Learn more: Transitioning from Spreadsheets to Runn | An Interview with Our Implementation Team ➡️

Clarity and visibility where it counts

Before implementing Runn's resource management solution, Veramed’s team could not predict resource requirements beyond a month or two. Now, they can plan ahead with greater confidence.

“Long-term views changed the game for us,” reveals Mitchell. “Before Runn, we lacked the detailed data to understand why projects needed more time and couldn’t quickly spot when budgets might get overrun. Now, we can make proactive adjustments with clear data, match projects with the right resources, and manage scope and capacity effectively—ensuring we’re never left in the dark.”

With quick access to an overview of the team’s workload, Mitchell can make informed decisions with ease. For example, if the best person for a project is busy, she can easily adjust priorities and reassign projects to ensure the work gets done.

This streamlined approach plays a role in the CRO’s success, contributing to their 100% on-time project completion and an impressive 95% employee retention rate—outcomes that reflect the strength of their values-driven approach.

How Runn builds trust across teams and leadership

Better visibility gives teams the information they need to make informed decisions. It also ensures everyone stays aligned across the company.

To support this, Mitchell uses the software's availability charts and graphs to share clear reports with the leadership team and board. Each business unit head knows what information they need to deliver, ensuring Veramed always has a reliable, up-to-date source of truth. 

“Everyone relies on Runn as the go-to resource for accessing project and people information. It has strengthened the connection between leadership and the rest of the company by providing clear visibility into daily operations. Leadership trusts the data because the software is consistently used across the company. They can see our progress firsthand.”

Learn more: Tracking Resource Availability with Runn ➡️

Even with over 400 employees, Veramed has maintained a close-knit culture. By keeping resource management data online and accessible in real-time, their leadership team stays closely connected to the pulse of the business.

Veramed empowers their team to win

With Runn’s support, Veramed has positively transformed their operations. Now, their team makes stronger, data-driven decisions for continued success. 

The CRO now enjoys significant benefits in enhanced confidence, clearer visibility, and stronger alignment with their leadership team.

Reflecting on Runn’s impact, Veramed’s Head of Operational Excellence shared: "Looking back a year ago, I never imagined we’d be where we are today. I’m thrilled with the results and the success we’ve achieved."