In our customers’ own words, here’s why leading IT Services teams choose Runn.
For IT Services teams, effective resource planning is critical but often challenging. As businesses scale, so do the complexities of managing people, skills, and capacity across multiple projects and priorities.
But this is where Runn comes in. Our strong pedigree stems from a founding team who have extensive experience in IT Services, and we've built our platform by drawing on this experience.
With a keen sense of the questions and challenges that face IT Services teams, Runn addresses the operational roadblocks you face every day.
From internal IT teams at global businesses like TPG Telecom, to innovative firms like Smartmatic and Lola Tech, IT teams are turning to Runn to streamline operations, improve visibility, and make smarter decisions – faster.
Here’s how we’re helping IT Services teams overcome common resource planning challenges – in their own words.
This is the crux of why most IT businesses and teams come to Runn. As IT services teams grow, ad hoc resource management breaks down.
Without centralized visibility into team availability, skills, or workload, decisions become reactive. The result? Burnout, misaligned talent, and missed strategic opportunities.
Runn provides a single source of truth for resource and project management. Project managers get a real-time view of who's available, what they’re skilled in, and where they’re allocated – so they can make faster, better decisions across the business. And IT leaders can quickly access the information they need to align resource decisions to strategic objectives.
As you scale your business, you need better ways and systems of organizing information. Not just to understand how you're servicing clients, but also how you're serving the company’s goals,” explains Emily Lykins, Managing Director at Anatta, "We didn’t have a central source of truth to track team allocations and priorities. But with Runn, we can now ask the right questions – are we resourcing projects with the right people, in ways that support growth and revenue?”
IT company Smartmatic faced similar issues before switching to Runn.
Previously, our resource planning was scattered across numerous Excel sheets,” says Shari Little, Product Director. “It made it hard to get a comprehensive view of our operations. Now, with Runn, we’re planning two to three months ahead – something we simply couldn’t do before.”
Many IT teams start with spreadsheets. But as projects grow, they hit the limits of manual tooling. Without detailed allocation capabilities or meaningful reporting, even simple questions become hard to answer. Information is out of date more often than not – and manual entry and analysis steal valuable time.
That’s what led software development agency Lola Tech to adopt Runn.
We were using spreadsheets for everything – project planning, availability, capacity,” says Nick Boni, Lola Tech’s Director of Digital. “As client demands grew, it became messy. Only the person who built the spreadsheet could make sense of it. We needed a system that reflected the complexity of where we were and where we were going.”
The internal IT service at TPG Telecom had a similar experience:
Our Excel model could only provide a high-level, monthly view – no granularity, no skill-level visibility,” says Cindy Tan, General Manager of IT Planning. “It wasn’t sustainable. Without proper tooling, we couldn’t justify project delays or resource constraints to our business stakeholders.”
With Runn, both teams gained clarity, accuracy, and the tools to scale with confidence. Not only that, but they greatly accelerated processes, freeing up time for what really matters.
Invoicing used to take four hours. Now it takes one,” says Nick Boni. “Plus, because Runn is so easy to use, we’ve been able to delegate more tasks [...] which has freed me up to focus on strategy.”
“What used to take us weeks in Excel – we now complete in two days,” adds Cindy Tan.
From finance to forecasting, Runn makes every minute count.
Good data enables great decisions – but only if it’s accessible and accurate. Before Runn, many IT teams struggled with siloed, fragmented, and incomplete data. This made resource planning, forecasting, and financial monitoring unnecessarily difficult.
Runn brings clarity to complexity, enabling confident decisions based on real-time data.
Before Runn, our financial outlooks were oversimplified and hid key variances. Manual forecasting took days,” says Csaba Muha, Head of Delivery and Operations Excellence at Ollion, the global cloud consultancy. “Now, our forecasts are more accurate, and we’ve cut planning time from days to hours.”
Intergrove, a specialist IT services firm, saw similar benefits:
We needed reporting that supported both resourcing and financial management. Runn made that simple,” the team shared.
The visual nature of the platform is a major plus for IT teams. “I’ve used tools that are incredibly data-heavy,” says Nick Boni of Lola Tech. “But Runn made the information visual and intuitive – easy to follow, even in complex scenarios.”
Capacity issues create lots of problems for IT businesses. Overworked teams scrambling to meet demand. Managers unable to push back against low-priority projects. Missed opportunities to use spare staff time. Unseen icebergs waiting to sink you in the future…
Runn solves these problems by providing clarity into capacity now and in the future – as far ahead as you choose to look.
This means you always know what your team can reasonably handle, whether new projects are possible, or if you need more staff.
Being able to visibly demonstrate overutilization is also key for managing internal expectations.
It’s so helpful for explaining why something has been delayed, or why something cannot start yet. When we can show our stakeholders that overutilization is so high, they can understand the constraints of the situation,” explains Cindy Tan of TPG Telecom. “It gives us the ability to go back to other parts of the business and say, ‘Look, these individuals really can’t take on any more work.’”
And when it’s time to ask for more headcount or push back on unrealistic delivery dates?
“Using Runn, you can clearly demonstrate the demand and the workload,” says Cindy. “That’s the information you need to have some very constructive conversations.”
Smartmatic also found the ability to spot capacity clashes invaluable:
We had a new contract come in and loaded the information into Runn. And we could see that our issues were not going to be immediate – not even in a couple of weeks – but that we were going to run into capacity issues in four months’ time. It allows you to see when that perfect storm is primed to happen,” says Shari Little from Smartmatic.
Meanwhile, Lola Tech uses capacity visibility to drive business development.
It’s a massive plus-point for me… being able to accurately forecast and spot when we have capacity makes an enormous difference,” says Nick Boni. “We can really clearly anticipate if we have the availability to upsell to a client or initiate conversations about additional work, for instance.”
Not all resource management tools are built with IT professionals in mind. When your team lives and breathes tech, clunky platforms don’t cut it. Faced with underwhelming performance and usability, you might be tempted to create your own bespoke tooling – but you don’t have time for that.
That’s exactly why Lola Tech looked for a platform that matched their standards.
As a software development company, we have pretty high expectations,” says Nick Boni. “Honestly, we were pretty surprised by how poorly some of these tools had been built! We found that either they were far too complex and clunky, or too basic, like someone had just taken a spreadsheet and colored it in. We tried a couple of well-known tools, but they were a bit limited – they didn’t really hit the mark.”
Intergrove also found Runn stood head and shoulders above competitors – proving you don’t need to compromise between powerful functionality and an affordable price point.
Runn’s streamlined approach ensures we can manage projects effectively and with ease. The pricing was competitive, support was excellent, and it struck the right balance between power and usability.”
In a sea of tools that overpromise and underdeliver, Runn gives IT teams a platform that demands more and delivers quality.
Runn was founded by IT professionals, for IT professionals. So we know IT services teams aren’t just looking for tools – they need tech partners who understand their challenges, solve their problems, and work with them to deliver exceptional client outcomes.
That’s exactly how clients describe working with Runn.
By selecting Runn’s resource management platform, we’re leveraging its powerful capabilities to streamline our operations, improve resource allocation, and ensure that our goals are met more effectively. This partnership enhances our ability to deliver value and stay aligned with the dynamic needs of our clients,” says Talha Aziz of Veraqor, the cloud, data, and AI specialists.
Csaba Muha from Ollion, likewise, felt the power of partnering with Runn:
From day one, the Runn team has been responsive, collaborative, and deeply engaged. It feels like we’re part of the same team. This partnership has far exceeded our expectations.”
But we’re not just about your business outcomes. We’re a people-centric business that’s committed to improving workload and balance in the famously overworked IT sector. This chimes with the goals of our clients too, who understand imbalanced workload and overutilization are bad for people and business.
We’re a people-first company,” says Nick Boni. “But our old tools didn’t reflect that. There was a disconnect between the Agile way we worked and the rigidity of the tools we were using. It created an unhealthy relationship between work and time.”
With Runn, Lola Tech found a way to align team health with delivery goals – reducing burnout, optimizing utilization, and supporting a healthier culture.
Lengthy onboarding and complex rollouts are common roadblocks when adopting enterprise software. Many platforms take months to configure – draining time, money, and morale before you even get started. Runn customers tell a different story.
With minimal configuration, supported data transfer, and dedicated customer success managers, you can get Runn running in days, not months
What stood out for us was the ease of use,” says a representative from Integrove. “We were able to get started with minimal upfront configuration and setup, unlike other platforms. And Runn’s comprehensive help content and video tutorials allowed us to onboard quickly and efficiently.”
And if you do hit any challenges, we’re here with you.
Runn really helped guide us through the challenges of implementation,” reassures Shari Little of Smartmatic, “We felt very supported.”
Learn more: Transitioning to Runn – An Interview with Our Senior Implementation Manager ➡️
Some tools promise to empower your team but take weeks of training and on-site consultants to learn. An Everest-like learning curve that needs crampons and oxygen tanks doesn’t inspire user confidence. Adoption is low and you’re slow to realize the value of the system.
But with Runn, the learning curve is barely a speed bump.
We selected Runn for its sleek, user-friendly interface that eliminates the need for extensive training,” says the team at Ollion. “It was so easy for our staff to adopt Runn that they didn’t need any training, and the transition took just two days. Everyone got up to speed in no time.”
Best of all? You can start small and we’ll scale with you, as your confidence and needs grow.
Runn’s commitment and adaptable platform align seamlessly with our vision, offering simplicity from the get-go and the ability to expand with us through complexity,” says Ollion.
